{"id":1445,"date":"2026-10-20T19:57:26","date_gmt":"2026-10-21T03:57:26","guid":{"rendered":"https:\/\/leswilkins.com\/new\/?page_id=1445"},"modified":"2026-10-20T20:35:01","modified_gmt":"2026-10-21T04:35:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/leswilkins.com\/new\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\n        .card p {\n            color: var(--text-muted);\n            margin-bottom: 1.5rem;\n            font-size: 1.95rem;\n        }\n        .card {\n            background: #ffffff;\n            border-radius: 16px;\n            box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05), 0 2px 4px -1px rgba(0, 0, 0, 0.03);\n            border: 1px solid var(--border-color);\n            overflow: hidden;\n            display: flex;\n            flex-direction: column;\nmax-width:75%;\npadding:10px;\nmargin:0 auto;\n        }\n<\/style>\n<div class=\"card\">\n<p>Here you will find answers to frequently asked questions and maybe some that may have not been known to ask. If you have not been here before, we recommend that you peruse this page in its entirety when able. This page will provide many answers to common questions about our products, services and how we change to better assist you.<\/p>\n<\/div>\n<div class=\"acf-main-wrapper\"><div class=\"acf-sidebar\"><button class=\"acf-cat-item active\" data-target=\"all\">All Questions<\/button><button class=\"acf-cat-item\" data-target=\"general-questions\">General Questions<\/button><\/div><div class=\"acf-content-pane\"><div class=\"acf-faq-item\" data-cats=\"all general-questions\"><button class=\"acf-faq-trigger\">What areas do you service?<\/button><div class=\"acf-faq-body\"><p>We service the following states: Washington, Oregon, Idaho, Montana, Hawaii and Alaska.<\/p>\n<\/div><\/div><div class=\"acf-faq-item\" data-cats=\"all general-questions\"><button class=\"acf-faq-trigger\">When we call you, are we going to have to listen to a long menu to get a tech?<\/button><div class=\"acf-faq-body\"><p>Absolutely not! When you call, a human will always answer the phone, unless of course its after hours or during holidays. If you call during business hours and it goes to voice mail, PLEASE leave a message. We cannot stress this enough. As we get busy, there are going to be times where we take many phone calls during the day. We will get to you.<\/p>\n<\/div><\/div><div class=\"acf-faq-item\" data-cats=\"all general-questions\"><button class=\"acf-faq-trigger\">Who do you service?<\/button><div class=\"acf-faq-body\"><p>Our primary focus is the Veterinary industry, however, we also service human clinics.<\/p>\n<\/div><\/div><div class=\"acf-faq-item\" data-cats=\"all general-questions\"><button class=\"acf-faq-trigger\">Do you provide service during inclement weather?<\/button><div class=\"acf-faq-body\"><p>This depends on where you are located and what is considered \"inclement\". If the service requires us to be onsite and if the path to you is unsafe, we will be unable to perform onsite services. These calls will be decided on a case by case basis and communicated to you if needed.<\/p>\n<\/div><\/div><div class=\"acf-faq-item\" data-cats=\"all general-questions\"><button class=\"acf-faq-trigger\">Do you provide service during an outbreak?<\/button><div class=\"acf-faq-body\"><p>We will service our clients adhering to safety guidelines set forth by the governing body. During the Covid outbreak, since this was new to everyone there was a period that we were not able to provide \"on-site\" support, however, our remote support was still functioning. After 4 weeks, we were deemed an \"Essential Business\". At that time, we had meetings to discuss and adhere to specific work practices that benefited both LWA and our clients during the lockdown. To this day, those practices are still in effect to reduce transmission of common colds and flus.<\/p>\n<p>If in the future, something of this nature happens again and there are guideline provided to us that allow us to provide these \"on-site\" services, we will do so. <\/p>\n<\/div><\/div><div class=\"acf-faq-item\" data-cats=\"all general-questions\"><button class=\"acf-faq-trigger\">Do you provide remote support?<\/button><div class=\"acf-faq-body\"><p>Yes we do. We use Anydesk for our remote access software. To use this service, you can click this link <a href=\"http:\/\/leswilkins.com\/new\/support\">http:\/\/leswilkins.com\/new\/support<\/a> and click on the \"Download the Anydesk agent\" button to get started.<\/p>\n<\/div><\/div><\/div><\/div>    <script>\n    document.addEventListener(\"DOMContentLoaded\", function() {\n        document.querySelectorAll(\".acf-faq-trigger\").forEach(function(btn) {\n            btn.addEventListener(\"click\", function() {\n                btn.parentElement.classList.toggle(\"open\");\n            });\n        });\n\n        var animType = \"fadeslide\";\n        function filterFAQMatrix(targetSlug) {\n            var items = document.querySelectorAll(\".acf-faq-item\");\n            var delay = 0;\n            \n            items.forEach(function(item) {\n                item.classList.remove(\"animating\");\n                item.style.animationDelay = \"\";\n                var cats = item.getAttribute(\"data-cats\").split(\" \");\n                \n                if (cats.includes(targetSlug)) {\n                    item.classList.remove(\"hidden\");\n                    if(animType !== 'instant') {\n                        item.classList.add(\"animating\");\n                        if(animType === 'staggered') {\n                            item.style.animationDelay = delay + \"s\";\n                            delay += 0.08;\n                        }\n                    }\n                } else {\n                    item.classList.add(\"hidden\");\n                    item.classList.remove(\"open\");\n                }\n            });\n        }\n\n        document.querySelectorAll(\".acf-cat-item\").forEach(function(item) {\n            item.addEventListener(\"click\", function() {\n                document.querySelectorAll(\".acf-cat-item\").forEach(function(i){ i.classList.remove(\"active\"); });\n                item.classList.add(\"active\");\n                filterFAQMatrix(item.getAttribute(\"data-target\"));\n            });\n        });\n    });\n    <\/script>\n    \n","protected":false},"excerpt":{"rendered":"<p>Here you will find answers to frequently asked questions and maybe some that may have not been known to ask. If you have not been here before, we recommend that you peruse this page in its entirety when able. This page will provide many answers to common questions about our products, services and how we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-1445","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/leswilkins.com\/new\/wp-json\/wp\/v2\/pages\/1445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leswilkins.com\/new\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leswilkins.com\/new\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leswilkins.com\/new\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leswilkins.com\/new\/wp-json\/wp\/v2\/comments?post=1445"}],"version-history":[{"count":11,"href":"https:\/\/leswilkins.com\/new\/wp-json\/wp\/v2\/pages\/1445\/revisions"}],"predecessor-version":[{"id":1457,"href":"https:\/\/leswilkins.com\/new\/wp-json\/wp\/v2\/pages\/1445\/revisions\/1457"}],"wp:attachment":[{"href":"https:\/\/leswilkins.com\/new\/wp-json\/wp\/v2\/media?parent=1445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}