Here you will find answers to frequently asked questions and maybe some that may have not been known to ask. If you have not been here before, we recommend that you peruse this page in its entirety when able. This page will provide many answers to common questions about our products, services and how we change to better assist you.
We service the following states: Washington, Oregon, Idaho, Montana, Hawaii and Alaska.
Absolutely not! When you call, a human will always answer the phone, unless of course its after hours or during holidays. If you call during business hours and it goes to voice mail, PLEASE leave a message. We cannot stress this enough. As we get busy, there are going to be times where we take many phone calls during the day. We will get to you.
Our primary focus is the Veterinary industry, however, we also service human clinics.
This depends on where you are located and what is considered "inclement". If the service requires us to be onsite and if the path to you is unsafe, we will be unable to perform onsite services. These calls will be decided on a case by case basis and communicated to you if needed.
We will service our clients adhering to safety guidelines set forth by the governing body. During the Covid outbreak, since this was new to everyone there was a period that we were not able to provide "on-site" support, however, our remote support was still functioning. After 4 weeks, we were deemed an "Essential Business". At that time, we had meetings to discuss and adhere to specific work practices that benefited both LWA and our clients during the lockdown. To this day, those practices are still in effect to reduce transmission of common colds and flus.
If in the future, something of this nature happens again and there are guideline provided to us that allow us to provide these "on-site" services, we will do so.
Yes we do. We use Anydesk for our remote access software. To use this service, you can click this link http://leswilkins.com/new/support and click on the "Download the Anydesk agent" button to get started.